Urable to...

You are able to use whatever payment processor you’d like but point-of-sale processors are very limited in their value beyond the swipe. Urable integrates with both, Stripe and Square to provide a very flexible and streamlined invoice, receipt and payment experience for your customers and your business, we highly recommend connecting your existing Square or Stripe account. If you choose to use a different payment processor outside Urable, that’s ok. The app will still handle all the detailed invoicing for you and your customer, but you will not be able to transact seamlessly through the app or send payable invoices to secure deposits remotely.

Quickbooks Online has been fully integrated with Urable and is currently available in the USA, Canada, United Kingdom and Australia. Urable is not integrated with Quickbooks Desktop. When you first choose to integrate Urable with your Quickbooks Online account, you’ll have the option to import all of your clients and services from Quickbooks into Urable. This makes account setup very quick and easy. All new customers, services and transactions that occur within Urable will be synced with your Quickbooks account and revenue will be routed to the Income Accounts you assign

NOTE August 2019: Quickbooks Online is undergoing frequent changes that may negatively impact the Urable integration. Intuit, the developers of QBO, does not notify third party app developers, like Abens Solutions, of “breaking changes” that they make. We only become aware of them after the break occurs and when our customers notify us of a problem. We will work quickly to remedy the situation but can’t be held responsible for things out of our control.

The information viewed in the app is not stored locally on anyone’s device or computer (unless it has been exported out of the app). It is hosted by Urable and available from anywhere in the world, at anytime and from any internet connected device. Users will never incur data fees using the app and the app does not rely on the devices memory capacity, other than having the space to install the app itself.

Customers can be added one at a time or imported in bulk within the app or through the Quickbooks Online integration. Customers will also be added through the use of the Online Booking feature that can be added to your social media platforms and act as a lead generation tool.

We built Urable to be intuitive in it’s layout and navigation. Using and navigating the app is something most will be able to do with little or no training. However, transitioning a business from one way of doing things to another, is a much more complex task. We help businesses get over this “transitional hump” by offering 1:1 video conference training sessions and a recommended 2-week lead up time. Meaning, any existing jobs that are scheduled to start beyond 2-weeks and all newly scheduled jobs should be entered into Urable. This allows ample time for a smooth transition from your current operating model to Urable. Once making this investment of time and effort, you’ll never look back! For ongoing learning and new employee orientation, we have an extensive library of “function-focused” video tutorials that users can access at their leisure. We also offer Live and pre-recorded webinar sessions to allow users to ask questions and learn from others that currently use Urable.

Urable has robust automated functionality for customer interactions. There are various reminders (all customizable for content and scheduled deployment) that are automatically sent to customers. Short-term reminders are generally text messages to remind a customer of their scheduled appointment to cut down on “no shows”, when their job is completed and then finally asking for a rating/review of the service. Long-term reminders are generally branded emails that alert customers that it’s time for a maintenance visit to ensure whatever service was done (ie; a ceramic coating) is still performing properly.

For sales acquisition activities, Urable has a CRM built in that logs all interactions and sends follow-up notifications to your salespeople alerting them to reach back out to a specific customer to continue a sales dialogue.

Urable also builds an entire history of services that have been performed for existing customers. This is searchable, so if a customer reaches out and asks what was done for them 5-years ago, it is accessible within Urable in seconds.